Privacy Policy

jlvs ("jlvs," "we," "us," or "our") operates the online gaming platform accessible at jlvs.app. We are committed to protecting the privacy and personal data of all users ("you," "your," or "Member") who access or use our platform, including players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy describes how jlvs collects, uses, stores, shares, and protects your personal data. It also explains the rights available to you under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR").

This Privacy Policy applies to all personal data collected through the jlvs website, mobile platform, customer support channels, and any other jlvs service. It should be read together with the jlvs Terms & Conditions and Responsible Gaming Policy.

jlvs collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include:

jlvs does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly required for identity verification and regulatory compliance. Where sensitive personal information is collected, we apply heightened security and access controls.

jlvs collects personal data through the following channels:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the jlvs platform, including IP addresses, device identifiers, browser information, and session data collected via cookies and similar tracking technologies.
• Third-Party Sources: Identity verification data from government-authorized identity verification services; fraud screening data from anti-fraud service providers; payment verification data from payment processors such as GCash and PayMaya.
• Publicly Available Sources: In limited circumstances, jlvs may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

jlvs uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jlvs account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to jlvs games, process deposits and withdrawals in Philippine Peso (PHP / ₱), and deliver the services you have requested.
• Identity & Age Verification: To verify that you meet the 21+ age requirement and to comply with Know Your Customer (KYC) obligations under applicable Philippine regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the jlvs platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, gaming regulations, and data privacy obligations under RA 10173.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, improve the jlvs platform, and develop new features and services.

jlvs processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its IRR:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or participating in optional features.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and jlvs — specifically, to provide you with the gaming services you have registered for and to process your financial transactions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to jlvs, including AML reporting obligations, KYC requirements, and regulatory reporting to Philippine authorities.
• Legitimate Interests: Where processing is necessary for the legitimate interests of jlvs, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

jlvs does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment service providers, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by jlvs to verify your identity and age in compliance with regulatory requirements.
• Fraud Prevention Services: Anti-fraud and risk management service providers who assist jlvs in detecting and preventing fraudulent activity on the platform.
• IT & Infrastructure Providers: Cloud hosting, data storage, and technology service providers who process data on behalf of jlvs under strict data processing agreements.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including law enforcement authorities, where jlvs is legally required to disclose personal data.
• Professional Advisors: Legal, accounting, and compliance advisors engaged by jlvs, subject to professional confidentiality obligations.

All third parties with whom jlvs shares personal data are required to process that data in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

jlvs uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect technical data for security and analytics purposes. The types of cookies used by jlvs include:

• Essential Cookies: Strictly necessary for the operation of the jlvs platform, including session management, authentication, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the jlvs platform, helping us identify areas for improvement. This data does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the jlvs platform.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the jlvs platform. jlvs does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

jlvs retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, jlvs will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.

jlvs implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• TLS Encryption: All data transmitted between your device and jlvs is encrypted using Transport Layer Security (TLS) protocol.
• AES-256 Encryption at Rest: Sensitive personal data stored on jlvs servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized jlvs personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: jlvs provides SMS OTP-based two-factor authentication for all player accounts to prevent unauthorized access.
• Regular Security Audits: jlvs conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in our systems.
• Incident Response: jlvs maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jlvs will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of RA 10173.

Under the Data Privacy Act of 2012 and its IRR, you have the following rights with respect to your personal data held by jlvs:

To exercise any of these rights, please contact the jlvs Data Protection Officer using the contact details provided in Section 14. jlvs will respond to all verified data rights requests within thirty (30) days of receipt, as required by RA 10173. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.

If you believe that jlvs has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

jlvs is strictly an adult gaming platform. In accordance with Philippine gaming regulations, jlvs does not permit persons under the age of 21 years to register or use the platform. jlvs does not knowingly collect personal data from individuals under 21 years of age.

If jlvs becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposits made to the original payment method. If you believe that a minor has registered on jlvs, please contact our support team immediately using the details in Section 14.

The jlvs platform may contain references to third-party services, such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank). jlvs is not responsible for the privacy practices of these third-party services. When you interact with a third-party service — for example, when completing a GCash payment — you are subject to that service's own privacy policy and terms of use.

jlvs encourages you to review the privacy policies of any third-party services you use in connection with your jlvs account. jlvs does not endorse or make any representations about the privacy practices of third-party services.

jlvs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, jlvs will notify registered members via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. Your continued use of the jlvs platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the amended policy, you must stop using jlvs and may request account closure by contacting jlvs support.

The most current version of this Privacy Policy is always available at jlvs.app/privacy-policy. We encourage you to review this page periodically to stay informed about how jlvs protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jlvs, please contact our Data Protection Officer (DPO). All privacy-related inquiries are handled with strict confidentiality.

If you are not satisfied with jlvs's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing RA 10173 and protecting the data privacy rights of Filipino citizens.

For responsible gaming concerns, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact support directly.